If you are looking for instant customer experience for your hotel, restaurant, hospital, etc.
1 – Provide a computer with a camera at the reception desk connected to the Internet (home page http://YouTube.com) and the customer experience is about one click from reaching the world.
2 – Offer 5% discount at the checkout if the customer follow you on Twitter or like you on Facebook.
3 – Live steaming of the brand’s social media mentions right at the lobby, fitness center, rooms TV and bathrooms : )
4 – Offer free Brownie if the customer check-in on Foursquare/Gowalla and write something about the brand.
5 – Offer free lunch if one of your customers shot you a Twitter #FollowFriday 3 times.
6 – Write the brand or customer care Twitter handle on the room key/card with a note.
7 – Empower your customers by welcoming them with a tweet, text message or email. Make instant impression.
8 – Offer free night or 50% discount if the customer blog about his/her experience. Let’s hope it’s positive!