If you are looking for instant customer experience for your hotel, restaurant, hospital, etc.
1 – Provide a computer with a camera at the reception desk connected to the Internet (home page http://YouTube.com) and the customer experience is about one click from reaching the world.
2 – Offer 5% discount at the checkout if the customer follow you on Twitter or like you on Facebook.
3 – Live steaming of the brand’s social media mentions right at the lobby, fitness center, rooms TV and bathrooms : )
4 – Offer free Brownie if the customer check-in on Foursquare/Gowalla and write something about the brand.
5 – Offer free lunch if one of your customers shot you a Twitter #FollowFriday 3 times.
6 – Write the brand or customer care Twitter handle on the room key/card with a note.
7 – Empower your customers by welcoming them with a tweet, text message or email. Make instant impression.
8 – Offer free night or 50% discount if the customer blog about his/her experience. Let’s hope it’s positive!
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{ 8 comments… read them below or add one }
Love that funnel! Did you ever get a free brownie Mohammed? I think the localization tools are much more advanced in the US than here in the UK.
Jorgen Sundberg´s last [type] ..Personal Branding and LinkedIn Presentation
Jorgen Sundberg(Quote)
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Yes, I enjoyed FREE dessert (Banana Split) & American coffee http://twitpic.com/39iepg after unlocking Foursquare badge.
The rising of social technology is everywhere but agree that US is more aware to that than anywhere. I think there is no excuse to not integrate the SM tools in customer service.
Thanks for your comment.
Mohammed(Quote)
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Twitter: luayrahil
December 6, 2010 at 11:22 PM
I have to admit, this is a great subject. I talk about customer service all the time, and It is nice to see other agree with me on this subject.
Luay Rahil´s last [type] ..I Want to be Successful
Luay Rahil(Quote)
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Great! we are in the same mindset, Real-Time
Mohammed(Quote)
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I have to admit, this is a great subject. I talk about customer service all the time, and It is nice to see other agree with me on this subject.
Sharron Clemons(Quote)
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Share your ideas.
Thanks for your comment.
Mohammed(Quote)
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I really like your ideas. Having a computer with direct internet connection is just a great idea. In addition the 5% of discount if they follow on twitter that is far more amazing. However, not every one is aware about twitter. I just found out about twitter recently when I joined to the blogger community.
Jesica@Furniture Kitchen Islands´s last [type] ..Reviewing ready to assemble kitchen cabinets
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Hello Mohammed,
The Idea you share to us is really helpful. You are helping us to do our business get our goals and make our company go to the highest rank.
Diane Macalino @ Travelwis consin´s last [type] ..ball caps
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